IMPROVE YOUR CLIENT EXPERIENCE
Your clients expectations have changed and their new bar is high, thanks to the other retail establishments they visit. To the modern consumer, the old-school branch model is out. To meet these new expectations and offer the ultimate in-branch experience, you’ll need to transform your branch.
IT STARTS WITH TRANSFORMATION AND ENDS WITH A+ CLIENT EXPERIENCE
Branch transformation means a ton of different things, but really it all boils down to making your branch more retail-friendly and your client experience extraordinary. There’s only one problem: with so many ways to transform, you have to decide which type of project is right for you. This starts with discovery. You need to determine where your client experience is lacking, identify what is solving these challenges, and then make a plan for what you can do to improve it. And more times than not, we’ve found it is a combination of outdated technology, design, and operating standards.
A FEW RESOURCES TO GET YOU STARTED
Because no project is successful without research, we’ve developed a ton of resources on how to increase branch efficiency and optimization strategies. Here are a few of our favorite…
THE BIG BOOK OF BRANCH TRANSFORMATION RECIPES
Learn all the ingredients needed for different transformation projects, along with easy step-by-step directions and best-practices.
A BANKER’S STUDY GUIDE TO BRANCH IMPROVEMENTS
Using this guide, your branch transformation project is guaranteed to stay on track and target to deliver the best experience for your clients.
THE PAST, PRESENT, & FUTURE OF BRANCH TRANSFORMATION
Over the past 10 years, banking has changed—from design to tech to operations. This webinar covers how, and what you can do to stay relevant.
SCHEDULE A STRATEGY SESSION
If you are on a mission to improve your overall branch experience and build a more retail environment, we’re ready to get you rocking and rolling. With a streamlined process and a house full of experts on everything banking, getting your customized strategy built will be simple, quick (literally, this meeting takes under an hour), and fun too!