SUPPORTING OUR CLIENTS IS NEVER AN ISSUE
When you do business with CFM, you have an entire team of experts on your side.
“It is an absolute pleasure to work with the CFM support team. They are very patient & clear with instructions. I love having them on my team!”
Beverly Schuffert, AVP Project Management, Max CU
OUR CUSTOMER SUPPORT TEAM IS ALWAYS READY TO HELP YOU WITH YOUR TECHNICAL QUESTIONS
We deliver delight in every step of support.
KNOWLEDGABLE PHONE SUPPORT
No one should have to be escalated 3 times before their questions are answered. We make sure our support specialists are deeply knowledgeable on our products to offer immediate phone support.
FAST EMAIL SUPPORT REQUESTS
Clients care that the resolution of their issue is underway. We get that and that’s why we respond to email support tickets in less than 30 minutes, with automatic case creation and notification to let clients know service is underway.
A 99.8% UPTIME RATE
For technology to be a true tool, it needs to be working. We deliver peace of mind and promise to resolve any issue quickly.