SUPPORTING OUR CLIENTS
IS NEVER AN ISSUE

When you do business with CFM, you have an entire team of experts on your side.

Submit a Ticket
“It is an absolute pleasure to work with the CFM support team. They are very patient & clear with instructions. I love having them on my team!”
Beverly Schuffert, AVP Project Management, Max CU

Our customer support team is always ready to help you with your technical questions

We deliver delight in every step of support.

Knowledgable Phone Support

No one should have to be escalated 3 times before their questions are answered. We make sure our support specialists are deeply knowledgeable on our products to offer immediate phone support.

Fast Email Support Requests

Clients care that the resolution of their issue is underway.  We get that and that’s why we respond to email support tickets in less than 30 minutes, with automatic case creation and notification to let clients know service is underway.

A 99.8% Uptime Rate

For technology to be a true tool, it needs to be working. We deliver peace of mind and promise to resolve any issue quickly.
OVER 650 FINANCIAL INSTITUTIONS TRUST
THE POWER OF CFM
WE’VE GOT CLIENTS EVERYWHERE, IN ALL 50 STATES TO BE EXACT
OVER 98%
RENEWAL RATE
OVER 45,240 LICENCES AND COUNTING

How do you submit a ticket?

The quickest and easiest way to submit a ticket is to send an email to support@cfms4.com or call us at
855.333.4CFM (4236). This email will automatically open a ticket and our team can get to work on it ASAP. Just be sure to include:

  • A description of what you need support with
  • Your financial institution
  • Your contact information
“CFM has some of the best software support I have encountered and I have been doing this for 25 years”
Thad Schriever, Senior Systems Administrator, CORE Bank