There is no doubt your inbox is flooded with emails on how the businesses you subscribe to and visit are planning on handling the COVID-19 crisis, including what they will be doing to keep your needs/desires met, how they are aiding their staff, and what they are doing to support the community they serve and even the economy as a whole.

If they are in your inbox, they are definitely in your client’s. And because of this, more than ever before, clients are recognizing the impact businesses can have on not only the economy but also on the personal lives of those in the communities around them. The expectations for your financial institution to be involved in the community have never been higher and they will remain there until long after COVID-19 passes.

With the Coronavirus making its way around the world, everything is either shutting down or finding new ways to operate. And as an essential business, your financial institution is being pushed to the limits. You are certainly running 1,000 mph and it can be hard to imagine starting a new project or focusing on anything but the current situation at hand. We get it.

That’s why instead of focusing on what changes can be made today (which we did in our last blog), we’re covering a few ways you can plan to change your branch for the future—for the post-COVID-19 era of client expectations.

Just about everyone is shutting down to help stop the spread of the novel COVID-19. It's great to see the nation work together to try and contain this epidemic, but the effort is not going to be easy. Retail establishments are feeling the turbulence of this pandemic—including banks and credit unions. And financial institutions know better than anyone, with cultural turbulence like this, the economy will feel the same waves roll through it. As everyone does their part in trying to contain the spread of the virus, it is crucial for the economy that business continuity is upheld safely.

Thankfully, technology has made it easier than ever to maintain somewhat normal routines. Video conferencing, VPNs (Virtual Private Networks), and cloud-based software all make it possible for most office jobs to continue. Which got us thinking...how can banks and credit unions take their virtual client experience to the next level? So when this pandemic is over, we can

We simply want to proactively communicate our preparedness in support of you and your business. A key mantra that drives our company is “create the company you’d want to hire and work for.”

Every day we are doing just that. DBSI + CFM will continue to put the safety of our team members (we call them the Purple Army), and those with whom we associate and do business with, at the forefront. We are evaluating the ever-changing landscape on a daily basis and will remain flexible with our current and future actions to evolve as we monitor the situation.

Initially, we are addressing three main areas in our business. Those are as follows:

Business Continuity & Client Support

We have tested our in-place business continuity plans to ensure we can support you from essentially anywhere. All contact points, phone, e-mail, etc. are all the same and functioning as planned.

We will continue to leverage the

Every client has that perfect branch: one that satisfies all of their wants and needs and is conveniently located near where they live, work, and play.  It is your job as their financial institution of choice to provide them with this branch. However, there is one challenge to that: no one client is the same. This means that your branch network needs to have enough variety among the branches–from design to technology to location–to ensure everyone is able to find their branch match.

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About this Blog

To Integration and Beyond is a home for anyone who is not satisfied with the status quo of banking. CFM's mission (that we have chosen to accept) is to help you realize the full potential of your existing banking equipment and discover how you can make complete integration a reality. We unlock an unlimited range of possibilities for financial institutions and enable extraordinary branch transformations.