CFM, the core integration solution for financial institutions, announces Remote Transaction Assist (RTA) is now available to credit unions using the Symitar® Episys core platform. Integrated directly with Episys, RTA allows all employees to securely process cash transactions using cash automation hardware—from anywhere in the branch. Previously, cash transactions were limited to the employees sitting directly next to a cash machine.
RTA dramatically improves the client experience while removing the cost of adding unnecessary machines to the branch by allowing associates to begin a cash transaction from their desk, walk over to a RTA-enabled cash recycler, enter their individual code on a pin pad and use the recycler to process the transaction. When the associate returns to their desk, the transaction is ready to post. This core-integrated queuing system truly enables roaming and Universal Associates while creating a differentiated branch experience.
CFM helps financial institutions transform the banking experience through core-integrated solutions. For more information, contact us here.