Banking Trends

Elf On The Shelf 2019: A Christmas Carol

It’s a well-known fact that 9 out of 10 banking executives know they need to transform in order to stay relevant. But what about that 1 executive that doesn’t know? This is his story…  

8 Must Haves For The Perfect Transformation Feast

Your Thanksgiving dinner wouldn’t be a success without the proper planning, and the same goes for your branch transformation efforts. Has your budget been set, your timeline laid out, and all the proper guests informed of the plan? Here are 8 must-haves to include in your branch of the future strategy to impress your guests…and […]

Do You Know Your Clients?

84% of financial services professionals consider it “very” or “extremely” important to know their customers, yet they aren’t taking big steps to implement these strategies. We talk to a lot of bankers every day. And most say they know their client very well. While some may truly know their clients, there are a lot of […]

The Power of Personalization in the Banking Industry

This means that there are only a few unique selling points left for a financial institution, with the most impactful being the banker. Even as the financial services industry moves toward online banking and mobile banking, customers still demand personal relationships with their institutions. Studies show that a third of banking clients consider personal relationships […]

Does Your Branch Have What It Takes To Attract Recent Graduates?

Gen Z is graduating. Are you ready? The graduating class of 2019 is full of savvy, Gen Z graduates ready to start the next chapter of their lives. Is your branch and staff ready to be their financial advisor? If you spend a lot of time thinking and researching how to attract this generation to […]

A Short Quiz: Is Your Branch Infected?

Think about your branch or branch network in the mindset of your customer. Does it elicit a happy feeling or one of dread?  Times are changing and consumers are growing in sophistication. Most banks and credit unions think they are catching up but how do you know? There may be more than you think lurking in […]

What’s Your Branch Kryptonite?

Every banking executive dreams of running a branch (or a few) that offers the ultimate client experience, runs at maximum efficiency, stands out from the competition and always provides a return on investment. These are also known as super branches.

Spring Cleaning: 4 Quick Fixes for a Better Branch Experience

Spring is in the air and your branch could use a refresh. As the bad weather clears tons of people are clamoring to get into your branches, right? Well if you are fearing that you may not experience an influx in patrons, there are some changes you are probably wanting to make. Did you know […]

The One Thing Every Branch has in Common & Why It’s Not Working

If you are operating under the Universal Associate (UA) or Universal Banker Model chances are you have a few associates who know how to do more transactions than the average teller. Great. Now, if you’ve checked universal banker off of your to-do list, you are missing out on a giant heap of ROI from your […]

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