Just about everyone is shutting down to help stop the spread of the novel COVID-19. It's great to see the nation work together to try and contain this epidemic, but the effort is not going to be easy. Retail establishments are feeling the turbulence of this pandemic—including banks and credit unions. And financial institutions know better than anyone, with cultural turbulence like this, the economy will feel the same waves roll through it. As everyone does their part in trying to contain the spread of the virus, it is crucial for the economy that business continuity is upheld safely.

Thankfully, technology has made it easier than ever to maintain somewhat normal routines. Video conferencing, VPNs (Virtual Private Networks), and cloud-based software all make it possible for most office jobs to continue. Which got us thinking...how can banks and credit unions take their virtual client experience to the next level? So when this pandemic is over, we can

We simply want to proactively communicate our preparedness in support of you and your business. A key mantra that drives our company is “create the company you’d want to hire and work for.”

Every day we are doing just that. DBSI + CFM will continue to put the safety of our team members (we call them the Purple Army), and those with whom we associate and do business with, at the forefront. We are evaluating the ever-changing landscape on a daily basis and will remain flexible with our current and future actions to evolve as we monitor the situation.

Initially, we are addressing three main areas in our business. Those are as follows:

Business Continuity & Client Support

We have tested our in-place business continuity plans to ensure we can support you from essentially anywhere. All contact points, phone, e-mail, etc. are all the same and functioning as planned.

We will continue to leverage the

Every client has that perfect branch: one that satisfies all of their wants and needs and is conveniently located near where they live, work, and play.  It is your job as their financial institution of choice to provide them with this branch. However, there is one challenge to that: no one client is the same. This means that your branch network needs to have enough variety among the branches–from design to technology to location–to ensure everyone is able to find their branch match.

We thought we'd kick off 2020 with some examples of how you can have an amazing full-service branch with a small footprint. The Micro Branch has been on the radar of most banking executives this year and it doesn't seem to be slowing down as we look into 2020. If you are trying to optimize your branch network, looking to provide convenience to your clients, or need to find cost-effective ways to expand—a Micro Branch should be at the top of your to-do list.

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About this Blog

To Integration and Beyond is a home for anyone who is not satisfied with the status quo of banking. CFM's mission (that we have chosen to accept) is to help you realize the full potential of your existing banking equipment and discover how you can make complete integration a reality. We unlock an unlimited range of possibilities for financial institutions and enable extraordinary branch transformations.