We have been working very closely with financial institutions for decades, but we've never had as many questions about what projects need to be prioritized first. It seems as though COVID-19 has added more initiatives to an already full whiteboard for financial executives than ever before—and a lot of them have short timelines and a ton of urgency behind them.
From shifting branch models, to adjusting how your branches operate, and beyond, we've got some ideas for you. And over the next 3 weeks, we will be releasing a project idea and what you need to make it happen!
First up...
BRANCH PROJECT: THE UNIVERSAL APPROACH
OBJECTIVE: SHIFT FROM TRANSACTIONAL TO ADVISORY
PRICE: $$$$$
TIMELINE: 8-12 months
With more and more people (2/3 people to be exact) trusting their financial institution since the pandemic, it is more important than ever before to build an advisory branch experience over a transactional one. This means:
Eliminating the siloed teller and banker role
We interviewed 300 banking executives to see how their financial institution overcame the obstacles that COVID-19 threw at them. Some survived, some thrived, and sadly, some did not overcome at all. Whatever the outcome, we have all the details on what they did, how they did it, and what they plan to do.
This year may not have looked like what we imagined but that doesn't mean we couldn't bring innovation and fun to this year's virtual conference. We had a blast chatting with everyone and showcasing our latest innovations.
Extra, Extra, read all about it! We are very proud and excited that our sister company, CFM, has done it again and made the Inc. 5000 list for the second time. Working with over 600 financial institutions and the top ten banking cores has led them to this prestigious position.
This may be a once-in-a-century Pandemic but this time we have a million more ways to remember. COVID-19 consumer trends are not going anywhere for a long time, so banks and credit unions need to figure out which trends are here to stay and what the new normal will look like. Here are 3 trends that financial institutions should act on now and prepare for the new norm as cities and states open back up.
Designing your branch from scratch or tackling a complete overhaul doesn’t exist in a silo—and neither should your approach. DBSI + CFM is a multi-award-winning, all-inclusive solution to creating the banking environment you, your employees, and your clients dream of. Every facet of design, technology, peoples, and process is expertly handled by the DBSI + CFM crew of masters in the industry. We’re all banking all the time, a firm 100% committed to transforming the banking industries and environments using the latest designs and technology alongside proven best practices.
When you think about banking innovations, you might not immediately imagine the actual technology and design of a branch or headquarters. But you should. Banking innovations can and do exist in every part of the physical building as well as the more intangible aspects (like the technology you use). You might think a lot of branches (or even HQs) look and feel
