Differentiation in the financial institution industry is limited, and this makes it harder to stand out. One thing that does make a difference for branches trying to win the race: client experience.
Like a world-class rock band, it is your job to put on a good show for your clients every time they come into your branch. Here are 3 ways to ensure you are providing a VIP experience for every visitor:
About The Ideation Center
Known as the Banker's Playground, this is an interactive showroom with the latest design build, digital signage, and banking technologies where executives start their journey toward branch and headquarter transformation. And unlike at conferences, project teams can learn, strategize, and create with award-winning designers, engineers, and technology experts one-on-one and hands-on.
We are so proud to announce that one of our leading and most critical products, NORM (Network Optimization and Redundancy Module), has been issued a patent. NORM is a one-of-a-kind product that connects any type of cash automation machine to a financial institutions' network without the fear of system failure.
Think about your branch or branch network in the mindset of your customer. Does it elicit a happy feeling or one of dread? Times are changing and consumers are growing in sophistication. Most banks and credit unions think they are catching up but how do you know? There may be more than you think lurking in the back ground and keeping your branch in the stone ages.
Every banking executive dreams of running a branch (or a few) that offers the ultimate client experience, runs at maximum efficiency, stands out from the competition and always provides a return on investment. These are also known as super branches.
The retail banking industry is a whole different game than it used to be: deposits are on the decline, transaction costs are increasing, and client expectations are becoming more complex. Financial institutions are in need of a solution that provides customers with the personal touches they require for a positive experience without requiring a costly 1:1 interaction with a teller or associate just to complete a simple transaction.
That solution is self-service and assisted-service solutions. Here’s why:
