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In our webinar last week, "Universal Associates: The Right Formula of Technology, Design and Strategy to Make These Unicorns Thrive," it became clearer than ever that that this staffing model isn't just a passing trend.

If you attended our session, you know that we talked Universal-enabling technology, open and efficient branch designs and the winning strategies we've seen take the market by storm - and naturally, that sparked some great questions.  Read on for the top questions financial institutions have about Universal Associates and get answers to the questions we ran out of time to answer on our webinar!

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David Peterson, closing keynote speaker of SEC/TechConnect and Chief Strategic Officer of i7strategies, believes VR could tremendously impact the future of banking and member experiences. Read David's thoughts on our VR experience and his predictions for VR in the branch in his blog post, "VR at DBSI Booth at Symitar Conference" from DLPSpeaks.com.

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In the second part of our Complete Guide to Universal Associates, we highlighted the key design and technology elements that should be included in any branch planning to go Universal and maximize the benefits, including an increased cross-sell ratio, seamless handling of cash transactions and impressive improvements in client experience.

The next step is talking about the people in your branch that will be delivering this new approach to servicing clients – the Universal Associates themselves!

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If you joined us at SEC this year in San Diego, you already know you attended the unicorn of trade show experiences. CFM and DBSI's purple booth lit up the room - and our real unicorns, virtual reality exhibit, and powerful solutions within our Transformation Ecosystem made the show bigger and brighter than ever before.

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About this Blog

To Integration and Beyond is a home for anyone who is not satisfied with the status quo of banking. CFM's mission (that we have chosen to accept) is to help you realize the full potential of your existing banking equipment and discover how you can make complete integration a reality. We unlock an unlimited range of possibilities for financial institutions and enable extraordinary branch transformations.