The Science behind Waiting in Line: Understanding the Pain Points to Provide a Better Client Experience

Did you know the average American spends up to 2 years waiting in line, and that waiting time can cause elevated levels of stress, anxiety and even rage?

While that may not seem like welcome news for financial institutions, understanding the science behind waiting in line can go a long way toward helping you control how the wait in your branch is perceived and how adjusting it can improve the client experience…